Patient Support Supervisor l Pittsburgh, PA

What You’ll Do

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient Support Team
• Support the team to ensure operational excellence and adherence to Service Level Agreements (SLAs)
• Review and analyze team and individual Specialist’s performance data to meet and exceed structured performance targets across the team
• Collaborate with cross-functional stakeholders on the implementation of company and department initiatives to drive operational improvements and productivity gains to support business and linear team growth
• Manage the queue, backlogs, and workflows of the Patient Support team and make tradeoffs to optimize performance
• Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
• Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from the Patient Success team
• Foster a collaborative, cohesive, and enjoyable team dynamic

A Successful Applicant Will Fit the Following Criteria

• Bachelor’s Degree in Communication, Business Administration, or equivalent degree/experience
• 3+ years of leadership experience in a fast-paced environment
• 2+ years of customer service, call center, healthcare, pharmacy, or other relevant experience
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem-solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator

Location

Full-time onsite role in Pittsburgh, PA (Robinson Township)

Benefits

• Medical, dental, and vision coverage starting day one — HDHP plan is free for you and your family, plus a $100/month HSA contribution from Blink
• 401(k) with traditional (pre-tax) and Roth (after-tax) options
• 15 days of paid vacation per year (increases to 21 days after your 4th anniversary)
• 56 hours of paid sick time per year
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost (60% income replacement)
• Life insurance at 1x salary (minimum $50k, up to $100k)
• Observed pharmacy holidays plus 2 floating holidays per year
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Free snacks and drinks daily at all pharmacy locations

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

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