Patient Support Specialist
About the role
At Wellist, we are building the support system we would want for our own loved ones. For more than a decade, we've helped patients, employees, and families navigate life's most challenging moments, connecting them to the right support, from everyday needs to complex life situations. While our platform powers these connections, what truly defines Wellist is the human experience behind it. We are often connecting with people on some of the hardest days of their lives, and that sets a higher bar. Every interaction must be thoughtful, compassionate, and genuinely helpful. As a Wellbeing Specialist, you will be at the center of that experience, helping people navigate difficult moments and connect to support that makes a real difference.
Responsibilities
- Deliver White-Glove Human Support
- Support patients and family members via phone and email
- Listen carefully to understand both stated and unstated needs
- Help individuals navigate sensitive or complex situations
- Provide clear next steps and thoughtful follow-up
- Connect people to the right support
- Act as a trusted representative of Wellist with client partners
- Help staff understand how Wellist can support the people they serve
- Resolve questions and remove barriers to accessing resources
Requirements
- Relevant experience in social services, caregiving, or community support roles
- Customer support or concierge-style service experience
- Healthcare navigation or patient support experience
- Benefits or HR support experience
- Hospitality or high-touch service environments experience
- Exceptional written and verbal communication skills
- Strong research and problem-solving abilities
- Attention to detail and organizational skills
- Comfort learning new technology platforms
- Commitment to privacy, confidentiality, and integrity
Qualifications
- Committed to excellence in every interaction and consistently raising the bar
- Naturally curious problem-solvers who go beyond the obvious answer
- Highly organized and able to manage multiple priorities without losing quality
- Calm, steady, and empathetic in emotionally sensitive situations
- Relentless about follow-through and solving the full problem
- Energized by high-performance, metrics-driven environments where both speed and quality matter
Skills
- Exceptional written and verbal communication
- Emotional intelligence and empathy
- Strong research and problem-solving ability
- Attention to detail and organization
- Comfort learning new technology platforms
- Commitment to privacy, confidentiality, and integrity
Benefits
- Excellent medical, dental, and life insurance
- Generous PTO and parental leave
- Opportunity to grow
- Award-winning culture
Pay
Compensation is commensurate with experience.
Schedule
The schedule is flexible but requires availability during typical business hours.