Patient Support Specialist
Southeast Community Health Systems · Zachary, LA · 1 mo ago
OTHR$12.5–$16/hrFull-time
About the role
Performs customer service functions in the clinical office setting.
Responsibilities
- Responsible for all incoming calls
- Scheduling of medical and dental appointments
- Follow up on No-Show appointments
- Working of the Dental Recall List
- Inform patients of past due balance at point of contact
- Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook
- Retrieve appointments and messages from Patient Portal on a daily basis
- Complete Patient Registration for medical and dental patients
- Insurance Verification
- Collection of co-pays, deductible, and fees
- Preparations for next day’s schedule
- Other reasonable duties as assigned
Requirements
- High School Diploma or GED Certificate required
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Ability to communicate in English, both verbally and in writing
- Ability to communicate in different languages desired
- Excellent customer service skills
- Ability to type 40 wpm desired
Pay
$12.50 - $16.00/hour