Patient Support Specialist
Responsibilities
- Be signed into Zendesk, and consistently working in the ticket and phone queues assigned by your team lead.
- Use your resources in the Zendesk Guide knowledgebase to locate the answers to patient questions, and for process steps to complete work.
- When unable to locate documentation, ask for support using chat groups in order to provide a timely response to the patient.
Requirements
- Minimum 1 year of customer support experience (call center experience is preferred).
- Minimum 1 year of healthcare experience, preferably in enrollments or insurance.
- Strong attention to detail, with experience in an environment with low/no tolerance for errors.
- Strong phone presence with exemplary customer service skills.
- Strong written comprehension and written communication skills.
- Capable of quickly searching knowledgebase to locate answers.
- Familiar with following complex processes, and navigating multiple software systems during their workday.
- Must have a good understanding of computers, hardware, networks, etc.
- Adaptable to swift changes.
- Open to giving and receiving feedback graciously and professionally.
Schedule
Patient Support Business Hours are 6a-6p PST Monday-Friday, and 6a-3p PST on Saturdays, Sundays and holidays. Employees must be available for any shift within business hours, but employees are provided a regular shift that would only change with notice. Overtime may be available, and will occasionally be required. Holiday work may be required if there aren’t enough volunteers to cover the shift.
Benefits
Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k)