Patient Support Specialist

Responsibilities

• Prepare for the day’s patients by verifying insurance, scrubbing for missing information, and preparing documents before we open so that the check in process is streamlined
• Warmly and professionally greet patients as they check into the clinic for their appointments
• Collect and record necessary patient intake paperwork and any patient copays
• Answer phone calls, schedule patient appointments, answer patient questions, and be able to identify when patients need to discuss questions with a medical professional
• Handle incoming faxes by passing them off to the appropriate staff member and/or uploading documents to patients’ electronic health records system
• Calmly and professionally respond to healthcare crises as the first line of interaction. Appropriately involve supervisor(s) and healthcare staff as needed
• Participate in community events, promotional efforts, and healthcare activities
• Maintain professional boundaries in the community at all times especially regarding PHI, HIPAA, and other sensitive information
• Nightly cleaning of the waiting room to ensure it is clean and presentable with fresh coffee, water, cups, tissue, business cards, stickers, magnets, etc.

Qualifications

• A high school diploma or GED certificate
• Minimum of 1 year medical office experience (preferred)
• Working knowledge of Athena (preferred)
• English-Spanish bi-lingual (preferred)

Competencies

• You like to ask questions
• You accept constructive feedback and work to grow both professionally and personally
• You show compassion every day when dealing with patients
• You refrain from discussing personal political and religious views in the workplace
• You support your team and recognize them when they go above and beyond
• You will understand and uphold the job expectations and Commitment to Coworkers agreements at all times which include treating all staff with respect and professionalism

Benefits

• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans
• $1,000/year Wellness Benefit - for things that make you happy!
• 401(k) with a company match and financial planning and wellness resources available at no cost.
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
• 128 hours of PTO per year, annually front-loaded with tenure-based increases
• 40 hours of paid inclement weather and emergency closure leave, annually front-loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families

Pay

• $20.00 – $21.75/hour depending on experience and skills ($1.00/hour increase at 120 days)

Schedule

• Schedule of 8am - 5pm (Monday/Wednesday/Thursday/Friday) and 7:30am - 4:30pm (Tuesday)