Patient Support Specialist

Location: Onsite — Garnet Valley, PA

About the role

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light—we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician‑led, U.S.-based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

We’re looking for a Patient Support Specialist who wants their work to mean something—someone who brings care, accountability, and purpose to every patient interaction. The Patient Support Specialist plays a key role in maintaining continuity of care for patients receiving specialty or infusion therapies. By supporting refill coordination, prescription management, and patient communication, this role helps ensure patients stay on therapy safely, compliantly, and without disruption. In this role you’ll help patients feel supported, informed, and confident in their ongoing care; build trust with providers, caregivers, and pharmacy partners through accuracy and professionalism; support clinicians and pharmacists by ensuring refill readiness and regulatory compliance; and strengthen a patient‑first, clinician‑led organization focused on long‑term outcomes. Every interaction matters—and your work helps patients stay on track during complex care journeys.

Responsibilities

• Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
• Submit insurance re‑authorizations and prior authorizations as needed to prevent delays in therapy
• Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate
• Maintain accurate patient records, demographic information, and insurance documentation in designated systems
• Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination
• Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws
• Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service

Requirements

• High school diploma or GED
• Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration/certification within 60 days of hire)
• Experience providing customer service to internal and external customers
• Experience with data entry, healthcare systems, and medical terminology
• Basic proficiency in Microsoft Office and related technology platforms

Qualifications

• Pharmacy Technician certification (if not required by state)
• One (1) or more years of experience in specialty pharmacy