Patient Support Specialist

About the role

At LUX Infusion, we’re reimagining infusion and specialty care to be more human, supportive, and connected. Inspired by lux—meaning light—we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician‑led, U.S.-based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Responsibilities

• Support ongoing patient care by coordinating prescription refills, outreach, and documentation throughout specialty or infusion therapy
• Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals
• Submit insurance re‑authorizations and prior authorizations as needed to prevent delays in therapy
• Ensure clinical and regulatory compliance by asking required screening questions and escalating concerns to a pharmacist when appropriate
• Maintain accurate patient records, demographic information, and insurance documentation in designated systems
• Collaborate daily with pharmacy operations teams to support timely dispensing, shipping, and refill coordination
• Serve as a trusted point of contact while adhering to all state Board of Pharmacy regulations, HIPAA, and applicable laws
• Identify opportunities to improve patient support workflows while maintaining high standards of accuracy and service

Requirements

You may be a great fit if you bring:

• A strong commitment to patient support and continuity of care
• Clear, compassionate communication skills with patients and healthcare partners
• Attention to detail and accountability in highly regulated environments
• Comfort balancing multiple priorities while maintaining accuracy
• A desire to be part of a team that values empathy, professionalism, and high standards

Qualifications

Required Qualifications

• High school diploma or GED
• Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration/certification within 60 days of hire)
• Experience providing customer service to internal and external customers
• Experience with data entry, healthcare systems, and medical terminology
• Basic proficiency in Microsoft Office and related technology platforms

Preferred Qualifications

• Pharmacy Technician certification (if not required by state)
• One (1) or more years of experience in specialty pharmacy
• Experience communicating with patient care settings including outpatient clinics, inpatient facilities, skilled nursing, or home care environments

Pay

Pay Range/Rate: $25 USD - $27 USD

Schedule

Location: Onsite — Garnet Valley, PA. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST (Work location and schedule subject to change based on business needs)