Patient Support Specialist

About the Role

A Patient Support Specialist at Craniometrix works directly on customer resolution, providing non-clinical dementia-care navigation and Medicare GUIDE support for patients, families, caregivers, and providers. This role focuses on specialized execution within dementia care navigation support, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Maintain the Patient Support Specialist workflow by reviewing available case history before responding.
• Track and resolve routine issues within approved authority.
• Document commitments and next actions clearly.
• Escalate complex cases with sufficient context for the next owner.
• Handle assigned customer or client requests.

Requirements

• Confidently apply Customer Support and Medicare GUIDE Administration in dementia care navigation support.
• Implement Quality Assurance while managing exceptions, owners, and deadlines.
• Document Client Communication decisions clearly for team understanding.
• Exercise sound judgment in workflow, especially when escalation is needed.

Qualifications

Associate level. No additional qualifications specified.

Pay

Base salary: $45,000–$68,000 per year.

Schedule

Full-time, 100% remote within the United States.

Success Metrics

Success is measured by ensuring customer resolution is current, exceptions have owners, and work is accurately documented, secure, traceable, and ready for the next authorized teammate.