Patient Support Representative

Overview Of The Position

The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.

Education And Experience

• High School Diploma or equivalent required
• Two year medical office experience preferred
• Two years customer service experience

Required Skills / Core Competencies

• Excellent oral and written communication
• Able to collaborate with others to improve the patient experience and address needs
• Able to take initiative and handle various tasks simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of data bases (ex: EMR systems)
• Bilingual in English/Spanish preferred
• Familiar with Medical terminology
• Excellent interpersonal skills
• Detailed oriented
• Compassion for patients
• Comfort with diversity
• Recognition of different health plans
• Professional appearance at all times
• Excellent time management skills
• Proper telephone etiquette

Supervisory Responsibilities

This position has no direct reports

Essential Job Functions

• Greets patient professionally both in person and on the phone
• Answers incoming telephone calls and triages quickly and appropriately
• Aid patients with completing necessary paperwork
• Maintain information confidentiality at all times
• Schedule appointments
• Comfort patients by anticipating anxieties and effectively answering questions
• Keep clinical team updated on schedule changes and patient arrivals
• Ability to interpret, adapt, and apply guidelines and procedures

Additional Requirements For Dental Services

• Reviewing treatment plans with patients and / or family

Physical Requirements

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly to patients in person and over the telephone.
• Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens.
• Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.