Patient Support Lead - OBGYN

About the role

The Patient Support Representative Lead is subject matter expert and point of contact for the call center. Conducts training of new employees. Handles escalated issues. Provides guidance and direction to staff concerning processes and procedures. Additionally the Lead will receive incoming phone calls to schedule appointments, resolve patient inquiries, work referrals and process pre-authorizations. The Lead will be a subject expert and provide support to handle all functions within the call center.

Responsibilities

• Conducts training of new employees
• Handles escalated issues
• Provides guidance and direction to staff concerning processes and procedures
• Receives incoming phone calls to schedule appointments, resolve patient inquiries, work referrals and process pre-authorizations
• Will be a subject expert and provide support to handle all functions within the call center

Qualifications

• 3 - years healthcare experience
• Bilingual English/Spanish preferred
• Ability to type 30WPM
• Proficient with computers and related applications
• Must possess the following skills: Above Average Verbal and Written communication, Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel
• Prior Supervisory Experience: 1-2 years healthcare or call center

Physical requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

Benefits

• 12+ Paid Holidays per year, starting your first day of employment
• 20+ PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Pay

• Commensurate with experience

Schedule

• Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)

Advantages

• UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions
• Clinic Hours: Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business need)
• 12+ Paid Holidays per year, starting your first day of employment
• 20+ PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Equal Opportunity Employer

No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.