Patient Support & GoHighLevel (GHL) Virtual Assistant

About the role

We are seeking a proactive, detail-oriented Patient Support & Go High Level (GHL) Virtual Assistant to join a growing chiropractic practice. This role is ideal for someone who has hands-on experience building Go High Level workflows and enjoys combining technical CRM work with patient-facing administrative support.

Key Responsibilities

• Build, customize, and maintain workflows within Go High Level.
• Create and implement automations, triggers, campaigns, and pipeline workflows.
• Complete Go High Level projects and workflow requests assigned by the provider.
• Troubleshoot and improve existing GHL automations and processes.
• Answer inbound patient calls professionally.
• Respond to patient emails and inquiries promptly.
• Cookordination communication with insurance companies.
• Check insurance claim status and follow up on outstanding claims.
• Maintain accurate documentation within ChiroTouch EHR.
• Perform internet research and administrative tasks as needed.
• Support day-to-day clinic operations alongside the current Virtual Assistant.
• Review work carefully to help minimize errors and improve workflow efficiency.

Requirements

• Required Qualifications
• Must-Have Experience
• Preferred Experience
• Top 3 Responsibilities

Software & Systems

• Go High Level (GHL)
• ChiroTouch EHR

Benefits

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives