Patient Support Associate - Several Shifts Available

About the role

We are seeking a Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley’s Inpatient Campus in Havre de Grace, MD. We’re looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion.

Responsibilities

• Takes accurate attendance and tracks patient participation at scheduled activities.
• Familiar with patient schedules for all programs.
• Knows the campus layout, including rooms, offices, and amenities.
• Performs scheduled rounds of the campus.
• Documents patient lateness and absences as required.
• Safely searches new patient luggage using proper protocols and PPE.
• Follows “Items to be Held” policy and maintains confiscated items accurately.
• Inputs/searches items in Personal Effects Form and labels items properly.
• Provides tours and orientation for new admissions.
• Reviews and answers questions about the Patient Handbook.
• Effectively addresses behavioral issues, documenting concerns in shift reports.
• Communicates important psychiatric and behavioral information to care teams.
• Facilitates and documents clinical groups and interventions as needed.
• Aids with AV equipment, documentation, and strategic department meetings.
• Participates in Crisis Prevention and clinical training sessions.
• Maintains safety, security procedures, and supports in emergency drills.
• Operates golf carts for patient transport and practices proper radio etiquette.
• Follows standard operating procedures and department policies.
• Participates in interdisciplinary team functions and ongoing education for clinical roles.

Requirements

• High School diploma or GED required; Associates or Bachelor’s Degree in Human Services preferred.
• A valid driver’s license with clean driving record required.
• CPR/BLS certification required.
• Prior experience working in SUD or behavioral health setting strongly preferred.
• Recovery Coach and/or CPRS certification preferred.
• Crisis Intervention/de-escalation training/experience preferred.
• Ability to maintain calm within the patient community during any emergency or drill.
• Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.).
• Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness.
• Speaks and acts in an ethical manner.
• Excellent customer service skills.
• Knowledge of SUD treatment language and documentation expectations.

Qualifications

• High School diploma or GED required.
• Associates or Bachelor’s Degree in Human Services preferred.
• A valid driver’s license with clean driving record required.
• CPR/BLS certification required.
• Prior experience working in SUD or behavioral health setting strongly preferred.
• Recovery Coach and/or CPRS certification preferred.
• Crisis Intervention/de-escalation training/experience preferred.
• Ability to maintain calm within the patient community during any emergency or drill.
• Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.).
• Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness.
• Speaks and acts in an ethical manner.
• Excellent customer service skills.
• Knowledge of SUD treatment language and documentation expectations.

Skills

• Compassionate and empathetic interpersonal skills.
• Strong organizational and time management skills.
• Effective communication and problem-solving abilities.
• Ability to work independently and as part of a team.
• Knowledge of SUD treatment principles and practices.

Benefits

• Total Rewards & Perks: Generous PTO policy, Paid Holidays, Medical, Dental, & Vision Insurance, 401(k) with Company Match, FSA eligibility, Life Insurance, EAP, and more.