Patient Support Associate- Front Office

The Aaron Center has been a premier provider of outpatient mental health services in the Scranton area since 1997.

About the role

We are seeking a dedicated full-time Patient Support Associate to serve as a liaison for potential and current patients. This role involves addressing compliance issues, resolving patient concerns, and ensuring chart compliance according to guidelines.

Responsibilities

• Greet and assist patients upon arrival, gathering necessary information for services.
• Make reminder calls for upcoming appointments and notify patients of co-pay requirements.
• Collect co-pays and payments for both in-person and virtual appointments.
• Scan insurance cards and photo IDs into patient charts.
• Reconcile daily finances and complete the “cash bag” at the end of the business day.
• Check voicemail and return calls before the end of the day.
• Monitor and forward emails to appropriate personnel or upload information to patient charts.
• Secure the building at the end of the day.
• Answer incoming calls and gather vital patient information, documenting appropriately.
• Review and present intake information.
• Verify patient demographics.
• Identify patient needs and provide support or referrals if necessary.
• Ensure encounter forms and consents are signed at check-in.
• File documents to patient charts and route non-billable items appropriately.
• Prepare Coordination of Care (COC) request letters.
• Document non-billable patient contact and declines of COC.
• Collaborate with therapists to re-engage patients.

Requirements

• GED or High School Diploma.
• Reliable.
• Non-judgmental attitude with the ability to listen, empathize, and accept others.
• Excellent telephone and communication skills.
• Ability to work independently and cooperatively with patients, co-workers, and supervisors.
• Adherence to ethical standards.
• Maintain confidentiality and professionalism at all times.
• Proficiency in English.
• Computer skills for electronic scheduling, billing, and future software use.

Pay

$14.00-$16.50 per hour