Patient Services Worker (Tray Line) - Healthcare

About the role

Bring hospitality to healthcare! As a Patient Services Worker (Tray Line), you’ll create a personalized dining experience for every patient by taking bedside orders, guiding meal selections from a restaurant-style menu, and ensuring timely, accurate delivery. Your role is all about building connections—with patients and care teams—while maintaining the highest standards of professionalism.

Responsibilities

• Delivers patient trays during meal service and delivers snacks or proper nourishment to patients.
• Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members.
• Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information.
• Inventories and restocks goods and supplies to proper levels.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
• Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
• This role includes food prep, serving on the tray line, washing patient trays in the dish room, delivering meal carts, stocking, cleaning and sanitizing and other food service duties.
• Other duties and tasks as assigned by the manager.

Requirements

• High school diploma or equivalent.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to lift and carry heavy objects and stand for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• Current, valid ServSafe required.
• Current, valid State Food Handler Card.
• Experience in foodservice, as a dietary clerk, or in a related field preferred.
• Demonstrates strong interpersonal and communication skills, both written and verbal.
• Requires strong organizational skills, accuracy, and attention to detail.
• Professional appearance required, with grooming practices that support a safe and sanitary foodservice environment i.e. no nail polish or false eyelashes.

Physical And Sensory Requirements

• Regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise.
• Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks.
• Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur.

Benefits

• Limited paid time off.
• Paid bereavement leave.
• Paid parental leave.
• Paid baby bonding leave.
• Paid elder care leave.
• Health & wellness benefits including medical plans, prescription, dental, and vision coverage.
• Reimbursed wellness programs (massages).
• Voluntary health savings accounts (HSA) with company match.
• Voluntary flexible spending accounts (FSA).
• Employee assistance program (behavioral health support).
• Access to wellness initiatives (fitness memberships, etc.).
• Financial wellness benefits including a 401(k) retirement plan with company match.
• Basic life insurance.
• Accidental death and dismemberment (AD&D) policy.
• Short-term disability insurance.
• Life insurance for employees, spouses, and children.
• AD&D plus.

Pay

$16-$16.50 per hour.

Schedule

Full-Time Schedule: 10:45am-7pm, 5 days a week (including one weekend day).