Patient Services Worker Lead - Duke University Hospital

About the role

Patient Services Worker Leads are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train and support other Patient Services Workers.

Responsibilities

• Delivers and collects patient trays during meal service.
• Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner.
• Visits patients to introduce the services of the Food and Nutrition Services Department. May obtain food preferences/dislikes from patients and/or family members.
• Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.
• Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
• Maintains and adheres to all sanitation standards by following assigned cleaning schedules.
• Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
• Train and support Patient Services Workers in their roles supporting patients / residents.
• Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).
• Maintains temperature logs for unit refrigerators and freezers.
• Understands therapeutic diets using established protocols and seeks assistance from Supervisor or Dietitian if an error is observed.
• Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.

Qualifications

• Experience as a Patient Services Worker required.
• Demonstrates interpersonal and communication skills, both written and verbal.
• Requires strong organizational skills, accuracy, and attention to detail.
• Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.
• This role may have physical demands including but not limited to lifting, bending, pushing, pulling and/or extended standing or walking.
• This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).