Patient Services Worker-Duke University Hospital

About the role

Patient Services Workers perform specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. They act as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services.

Responsibilities

• Deliver and collect patient trays during meal service.
• Deliver nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner.
• Visit patients to introduce the services of the Food and Nutrition Services Department.
• Obtain food preferences/dislikes from patients and/or family members.
• Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.
• Ensure nutrition diet care orders are provided to the patient by offering appropriate menu selections.
• Maintain and adhere to all sanitation standards by following assigned cleaning schedules.
• Complete other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
• Inventory and re-stock pantries, refrigerators, and freezers on assigned unit(s).
• Maintain temperature logs for unit refrigerators and freezers.
• Understand therapeutic diets using established protocols and seek assistance from Supervisor or Dietitian if an error is observed.
• Assist the clinical staff in ensuring all patients' basic nutrition care needs are met.
• Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Must be able to speak, read, and write English.
• Bilingual abilities preferred, but not required.
• Physical demands may include lifting, bending, pushing, pulling, and/or extended standing or walking.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).