Patient Services Trainer

About the Role

The Patient Services Trainer assists with providing successful patient service training services to the patient service team. This includes training on new processes and procedures, developing training initiatives and materials, providing re-training in areas with high quality issues, and assisting with in-services and onboarding of strategic accounts. The role maintains a safe and professional environment for patients, clients, and employees while providing administrative and training support to the patient services department.

Responsibilities

• Evaluate patient service needs, current practices, and training development.
• Implement SOPs and communicate information in accordance with company guidelines.
• Act as mentor and resource for employees under the direction of the Training Manager.
• Provide effective onboarding services for strategic accounts, ensuring clients and patient service technicians are well trained on test ordering processes and office protocols.
• Provide training, retraining, and assist with overall quality improvement within the patient service department.
• Assist with work environment transitions and ensure familiarity with department protocols, practices, and procedures.
• Maintain training schedules.
• Assist with the development of training presentations and programs.
• Communicate appropriately with clients, patients, coworkers, and the general public.
• Document and resolve issues, escalating to the appropriate manager when necessary.
• Perform basic clerical duties, such as filing, faxing, preparing mail, and electronic data entry.
• Submit accurate expense forms, time, and travel logs as directed by management and on time.
• Perform all job responsibilities in alignment with industry best security practices and regulatory guidelines to protect sensitive data.
• Familiarize and abide by the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.