Patient Services Technician I/II - Lab Services - Kelsey Seybold Clinic: Northwest Campus A

About the role

Explore opportunities with Kelsey‑Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health‑care organizations at one of our 40+ Houston locations. As a multi‑specialty clinic offering care from more than 900 medical providers in 65 specialties, you will help drive higher quality, higher patient satisfaction, and lower total costs.

Primary Responsibilities

Patient Services Technician I

• Perform pediatric and adult venipunctures, finger sticks, heel sticks, and other collection services as ordered by the provider.
• Perform CLIA‑waived testing (urine dip, pregnancy tests, finger‑stick blood glucose, fecal occult blood, rapid influenza, finger‑stick PT/INR, Monospots, sed rates, rapid streps, etc.) according to laboratory procedures.
• Maintain accurate laboratory records and make them available for inspections/audits by Lab Supervisor, Lab Director, Lab Consultant, and CLIA Surveyors.
• Perform necessary quality controls; participate in proficiency testing programs as required.
• Maintain lab instruments per manufacturer recommendations and follow all safety guidelines.

Patient Services Technician II

• Includes all duties of Patient Services Technician I.
• Additional responsibilities as assigned based on experience and level.

Required Qualifications

• High School Diploma or GED.
• Completion of an accredited Phlebotomy Program or 1+ years of directly related experience as a phlebotomist in a patient service center, clinic, or hospital setting.
• BLS certification through the American Heart Association or ability to obtain within 30 days of hire.
• Experience with computers and Windows‑based software.
• Ability to use related equipment.

Preferred Qualifications

• For Patient Services Technician II: 2+ years of experience if completion of an accredited Phlebotomy Program or 3+ years of directly related experience as a phlebotomist in a patient service center, clinic, or hospital setting.
• At least 1 year of waived testing and specimen processing experience in a clinical setting.
• All employees working remotely must adhere to UnitedHealth Group’s Telecommuter Policy.

Pay

The hourly pay for this role ranges from $16.00 to $29.00 per hour based on full‑time employment, local labor markets, education, work experience, certifications, and other factors.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution (subject to eligibility requirements).
• Additional benefits and incentives available based on eligibility.