Patient Services Technician

About the Role

Patient Services Technician performs daily patient service activities in the Patient Services Center (PSC) or as an In-office Patient Services Technician (PST) under the direction of the area supervisor. This role involves interacting professionally with clients, patients, and PathGroup personnel while performing forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Greet customers appropriately and treat all customers courteously.
• Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
• Collect specimens according to established procedures, explaining the process clearly to patients to reduce anxiety.
• Dispose of blood or other biohazard fluids/tissue and contaminated sharps in accordance with applicable laws, standards, and policies.
• Complete requisitions accurately in PathConnect and other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Research test/client information using the lab computer system.
• Match laboratory requisition forms to specimen tubes, label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring proper storage and labeling to maintain specimen integrity.
• Maintain proficiency in proper collection methods and processing of all specimens.
• Maintain required records and documentation, including daily logs and monthly statistics.
• Perform basic clerical duties such as filing, faxing, and preparing mail, including electronic data entry.
• Approve time in attendance software and submit accurate expense and travel logs as directed by management.
• Adhere to departmental and company grooming, dress code, and lab coat policies.
• Utilize time effectively to manage fluctuating patient flow.
• Display courteous and professional behavior to clients, patients, and co-workers, fostering a cooperative environment.
• Answer the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and communicate pertinent information to supervisors for resolution.
• Contribute to a positive work climate and team effort within the department and company.
• Ensure facilities are neat, clean, and in good repair; report required repairs and maintenance.
• Assist with periodic inventory counts and report shortages or problems to supervisors.
• Utilize proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercise all laboratory safety precautions and adhere to lab procedures as outlined in manuals.
• Align job responsibilities with industry best security practices and regulatory guidelines to protect sensitive information.
• Familiarize with and abide by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.