Patient Services Technician

About the role

Patient Services Technician under the direction of the area supervisor performs daily patient service activities of the Patient Services Center (PSC) or In-office Patient Services Technician (PST) accurately and on time. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Greets customers appropriately and treats all customers in a courteous manner.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures and properly explains the process of the venipuncture (blood drawing) and other specimen collection as required.
• Reduces patient anxiety by providing a calm environment for patients before, during, and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, and contaminated sharps, in accordance with applicable laws, standards, or policies.
• Completes requisitions accurately in PathConnect and/or other Pathgroup computer applications.
• Enters patient, specimen, insurance, or billing information into computer with attention to detail to maintain high level of accuracy.
• Communicates with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, etc.
• Researches test/client information utilizing lab computer system.
• Matches laboratory requisition forms to specimen tubes, labels, centrifuges, splits, and freezes specimens as required by test order.
• Packages specimens for transport and stores specimen samples according to required temperature.
• Maintains required records and documentation, including daily records and all appropriate PSC/IOPST Patient Services Technician logs.
• Assists with compilation of monthly statistics and data and performs basic clerical duties.
• Demonstrates organizational commitment, adheres to departmental and company code of grooming and dress code, and utilizes time appropriately.
• Displays courteous and professional behavior to clients, patients, and co-workers and communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Ensures facilities are neat, clean, and in good repair and utilizes proper PPE to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.

Requirements

• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
• Must perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.