Patient Services Technician

About the Role

A Patient Services Technician performs daily patient service activities in the Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), ensuring accurate and timely specimen collection and processing while interacting professionally with clients, patients, and PathGroup personnel.

Responsibilities

• Greet customers appropriately and treat all customers courteously.
• Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
• Collect specimens according to established procedures, explaining the process clearly to reduce patient anxiety.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with applicable laws and policies.
• Complete requisitions accurately in PathConnect and other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using the lab computer system.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring proper storage and labeling to maintain specimen integrity.
• Maintain required records and documentation, including daily logs and monthly statistics.
• Perform basic clerical duties such as filing, faxing, and preparing mail, including electronic data entry.
• Approve time in attendance software and submit accurate expense and travel logs as directed.
• Adhere to departmental and company grooming, dress code, and lab coat policies.
• Manage fluctuating patient flow efficiently and maintain a courteous, professional demeanor.
• Communicate effectively with co-workers and clients to foster a cooperative environment.
• Answer the telephone professionally, incorporating company name and self-identification.
• Perform duties independently and escalate pertinent issues to supervisors as needed.
• Maintain a clean, organized, and well-maintained facility; report repairs or maintenance needs.
• Assist with periodic inventory counts and report shortages or problems.
• Utilize proper PPE and adhere to laboratory safety precautions and procedures.
• Align job responsibilities with industry security practices to protect sensitive data and PHI.
• Comply with the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform additional duties as assigned.