Patient Services Technician

About the Role

Patient Services Technician performs daily patient service activities in the Patient Services Center (PSC) or as an In-office Patient Services Technician (PST) under the direction of the area supervisor. This role involves interacting professionally with clients, patients, and PathGroup personnel while performing forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Greets customers appropriately and treats all customers courteously.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures, explaining the process clearly to patients to reduce anxiety.
• Disposes of blood or other biohazard fluids/tissue and contaminated sharps in accordance with applicable laws and policies.
• Completes requisitions accurately in PathConnect and other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicates with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Researches test/client information using the lab computer system.
• Matches laboratory requisition forms to specimen tubes; labels, centrifuges, splits, and freezes specimens as required.
• Packages specimens for transport, ensuring proper storage and labeling to maintain specimen integrity.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records and documentation, including daily logs and monthly statistics.
• Performs basic clerical duties such as filing, faxing, and preparing mail, including electronic data entry.
• Approves time in attendance software and submits accurate expense and travel logs as directed by management.
• Adheres to departmental and company grooming, dress code, and lab coat policies.
• Manages time effectively to handle fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers, fostering a cooperative environment.
• Answers the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Performs duties independently and communicates pertinent issues to supervisors for resolution.
• Contributes to a positive work climate and team effort within the department and company.
• Ensures facilities are neat, clean, and in good repair; reports required repairs or maintenance.
• Assists with periodic inventory counts and reports shortages or problems to supervisors.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in manuals.
• Performs job responsibilities in alignment with industry security practices and regulatory guidelines to protect sensitive data.
• Familiarizes with and abides by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Works with other departments within PathGroup and subsidiaries as needed.
• Performs other duties as assigned.