Patient Services Team Lead

Responsibilities

• Lead a team of employees and provide training, inspiration, and guidance to help each employee recognize and develop their potential.
• Coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions (with guidance from the center manager).
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Act as a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
• Verify and update changes in patient, physician, and insurance information to ensure proper billing, and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the process by explaining steps, answering questions, and addressing concerns.
• Notify appropriate team members of patient arrival and coordinate with back-office staff for timely patient care.
• Participate in meetings and assist in the implementation and administration of procedures and best practices to streamline center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrate competency regarding the safeguarding of patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Demonstrate respect for company property, including cash and patient financial information on-site or on patient portals.
• Respond to the needs of others by maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Establish, nurture, and maintain cooperative working relationships with patients, their families, and the public in a clinical setting.

Requirements

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills.
• Strong computer skills.
• Problem-solving skills.
• Ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of RadNet’s imaging centers for you and your immediate family.

Pay Range: $22.00 - $28.00 per hour