Patient Services Team Lead

About the role

When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

Responsibilities

• Lead a team of employees, providing training, inspiration, and guidance so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Act as a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
• Verify/update changes in patient/physician/insurance information to ensure proper billing, and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team members of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with company policies, procedures, and any legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrate ability to establish, nurture, and maintain cooperative working relationships.

Requirements

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.

Qualifications

• Excellent communication and interpersonal skills.
• Strong computer skills.
• Problem-solving skills.
• Ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.
• Passion for patient care and exercise sound judgment with an ability to remain professional in all situations.
• Effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
• Structured work approach, understanding of complex problems, and ability to prioritize work in a fast-paced environment.

Benefits

• Comprehensive medical, dental, and vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

$24.00 / hour