Patient Services Team Lead

About the role

RadNet, a leader in radiology with decades of expertise, is seeking a Patient Services Team Lead to join a dedicated, team‑focused environment. The role supports the delivery of quality, value, and access in modern healthcare, aligning patients, providers, payors, and regulators to achieve the best clinical outcomes.

Responsibilities

• Lead a team of employees; provide training, inspiration, and guidance so each employee can reach their full potential.
• Coordinate work schedules, oversee front‑office operations, and assist in interviewing candidates for front‑office positions (with guidance from the center manager).
• Relieve staff for vacation and sick‑time coverage.
• Greet incoming patients and visitors in a friendly, service‑oriented manner.
• Act as liaison between physician(s) and patients.
• Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
• Verify and update changes in patient, physician, or insurance information to ensure proper billing; collect co‑pays and fees.
• Answer phones and schedule patient appointments.
• Guide patients through the registration and billing process, answering questions and addressing concerns.
• Notify appropriate team members of patient arrival and coordinate with back‑office staff for timely care.
• Participate in meetings.
• Assist in implementing and administering procedures and best practices to streamline center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Safeguard patient property and Protected Health Information (PHI).
• Secure on‑site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information.
• Exhibit professional behavior toward patients and coworkers, responding to their needs promptly.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.
• Demonstrate effective, professional communication and interpersonal skills with patients, guests, and colleagues.
• Maintain a structured work approach; prioritize tasks in a fast‑paced environment.

Requirements

• At least 3 + years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Strong problem‑solving abilities.
• Ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free imaging services for you and your immediate family at any RadNet center.

Pay

Pay range: $23.00 – $28.00 per hour.