Patient Services Team Lead

About the role

With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders — patients, providers, payors, and regulators — to achieve the best clinical outcomes.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Verify/update changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrate ability to establish, nurture, and maintain cooperative working relationships.

Requirements

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem-solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.
• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• Demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
• Have a structured work approach, understand complex problems, and are able to prioritize work in a fast-paced environment.

Benefits

• Comprehensive Medical, Dental, and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay

Pay range is $22–$25 per hour.

Job ID: #PSRMS