Patient Services Specialist III - Surgery Scheduling

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully with a joyful heart, constantly striving for better, supporting one another, and making an impact by delivering exceptional experiences.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level.

About the Role

The Patient Services Specialist 3 provides advanced administrative support in a physician's office, clinic, or other healthcare setting, ensuring high-quality, patient-centered care. This senior role handles complex tasks, escalations, and assists the supervisor in training staff, serving as a backup supervisor when needed.

Responsibilities

• Assists in the hiring process and serves as a peer interviewer.
• Performs duties related to patient relations, check-in/check-out, scheduling, insurance verification, and phone support.
• Handles complex tasks and responds to escalated issues professionally.
• Participates in process improvement initiatives, facilitates or guides team meetings, attends huddles, tracks metrics, and maintains huddle boards.
• Mentors and trains staff on processes, procedures, and resource access (applications, websites, etc.).
• Monitors team members' participation to ensure training is utilized and identifies additional training needs.
• Serves as backup to the supervisor, managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges facility and equipment maintenance and repairs in conjunction with the Manager or Supervisor.
• Performs quality assurance audits and orders supplies as requested.

Requirements

• High school diploma or GED equivalent.
• 2 years of relevant experience.

Skills

• Excellent listening, interpersonal, and communication skills (oral and written).
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style for different audiences.
• Empathetic, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures, including a thorough understanding of the Out of Network process.
• Proficiency in personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions.
• Ability to mentor and train staff.
• Advanced experience in surgery scheduling, referral management, insurance authorizations, and medical clearances, preferably in a specialty clinic setting.
• Strong scheduling and multitasking skills with the ability to prioritize work in a fast-paced environment.
• Excellent customer service and communication skills with healthcare office/clinic experience.
• Flexibility to support multiple clinic locations as needed.

We believe that all people should feel welcomed, valued, and supported.