Patient Services Specialist III - Surgery Scheduling

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully, striving for better, supporting one another, and making an impact.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the Role

The Patient Services Specialist 3 provides advanced administrative support in a physician's office, clinic, or other healthcare setting. This senior role ensures high-quality, patient-centered care by handling complex tasks, escalations, and assisting in staff training. The position also serves as a backup supervisor when needed.

Responsibilities

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, including check-in/check-out, scheduling, insurance verification, and phone support.
• Handles complex tasks and responds to escalated issues professionally.
• Participates in process improvement initiatives, facilitates team meetings, and tracks metrics.
• Mentors and trains staff on processes, procedures, and software applications.
• Monitors team performance to ensure training is utilized and identifies additional training needs.
• Serves as backup supervisor, managing schedules, assigning tasks, and following up on work results.
• Coordinates facility and equipment maintenance and repairs.
• Performs quality assurance audits and orders supplies as needed.

Requirements

• High school diploma or GED equivalent.
• 2+ years of experience in a healthcare administrative role.
• Advanced experience with surgery scheduling, referral management, insurance authorizations, and medical clearances, preferably in a specialty clinic setting.
• Thorough understanding of out-of-network insurance processes.
• Proficiency in personal computers and related software applications.
• Strong scheduling, multitasking, and prioritization skills for a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills.
• Ability to mentor and train staff effectively.
• Knowledge of patient registration, medical insurance claims, and documentation procedures.
• Ability to examine unpaid third-party claims and delinquent accounts to ensure payment.

Skills

• Excellent listening, interpersonal, and written/oral communication skills.
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style for different audiences.
• Empathetic, upbeat, optimistic, articulate, gracious, and tactful demeanor.
• Flexibility to support multiple clinic locations as needed.

We believe that all people should feel welcomed, valued, and supported.