Patient Services Specialist I -Primary Care Clinic

About the role

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we serve faithfully, strive for better, work together, and make an impact. The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area, assisting patients to ensure high-quality, patient-centered care.

Responsibilities

• Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arrange follow-up visits and referral appointments.
• Assist with patient registration by collecting and verifying insurance information.
• Verify patient demographics and enter changes into the computer system.
• Direct patients to appropriate waiting areas.
• Accept payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into computer utilizing appropriate codes.
• Generate daily payment reports and verify cash drawer against report.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients as required.
• Receive and direct phone calls; assist patients and other visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Handle patient complaints appropriately.
• Assist with medical records duties as requested.

Requirements

• Good listening, interpersonal and communication (oral and written) skills; professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.
• Education: H.S. Diploma/GED equivalent.
• Experience: Less than 1 year of experience.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.