Patient Services Specialist I - League City Rehab, Outpatient (Casual <= 19.99 hours)

CUSTOMER SERVICE

Provides high level customer service in all interactions with internal and external customers.
Prompts direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures caller’s needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
Completes telephone encounter process if appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
Adds addresses concerns of patients, provides service recovery, and escalates issues as needed.

SCHEDULING

Applies the policies of the clinical entity to schedule appointments.
Collaborates with financial counselors for day surgery scheduling.
Completes reminder calls to patients for scheduled appointments.
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out of pocket cost estimates to patients.
Counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL

Arrives patients and prepares paperwork/chart for visit.
Appears to be appropriately receipts all monies collected, tokens distributed, and deferments authorized.

REGISTRATION

Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Documents information required for third party reimbursement.
Ensures compliance with Medicare and third-party coverage.
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

DISPOSITION

Fully disposes each patient within the designated timeline.
Adheres to internal controls established for department.

Knowledge/Skills/Abilities

• Proficient in use of PC with experience in Excel, Word, and database management packages.
• Analytical and ability to collect and trend data.
• Knowledge of patient care and patient problems.
• Excellent human relations and written and oral communication skills.
• Ability to problem-solve.

WORK SCHEDULE

This position is for up to 19.99 hours per week, with no benefits.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.