Patient Services Specialist - Hospice Intake

Position Details

Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management.

Education

High School Diploma or Equivalent

Licensure

None

Experience

• Minimum of 1 year medical/clerical experience involving customer service required.
• Minimum of 2 years combined experience in prior authorization and scheduling preferred.

Skills, Knowledge, and Abilities

• Proficiency in computers, typing and Microsoft Office.
• Excellent customer service skills with strong oral and written communication skills.
• Ability to interact with customers of all ages in a tactful and pleasant manner.
• Knowledge of medical terminology.
• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance preferred.
• Excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.