Patient Services Specialist for ENT in NE Portland

Job Details

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us as a full-time Patient Services Specialist at The Oregon Clinic. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Ear, Nose & Throat East at Gateway Clinic, located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy.

Responsibilities

• Check in and out new/established patients.
• Promote efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
• Obtain and complete insurance information.
• Answer phones on multi-line system.
• Update records as needed.
• Other duties as assigned.

Qualifications

• Minimum of one (1) year of previous medical front office experience is strongly preferred.
• Specialty care, ENT experience is a plus!
• Prior experience in complex healthcare scheduling is preferred.
• Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• Commitment to patient-focused care, privacy, and safety.

Benefits

• Hiring range, based on experience and credentials:
• Level I: $19.59 - $26.51 per hour.
• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

Work Schedule

• Workdays: This role is located at the Gateway Medical Office Building. Occasional coverage at the ENT East Gresham Clinic at the Mt. Hood Professional Plaza will be required as needed.
• Typical hours are Monday-Friday (8:30 am-5:00 pm).

Company Information

• The Oregon Clinic is the largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• We are guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• We are proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.
• We are committed to diversity, equity, and inclusion. We welcome and embrace differences and a diversity of backgrounds.