Patient Services Specialist- Atrium Health Rock Hill Orthopedics

Full-time, benefits-eligible position supporting front desk operations at the MSKI Pineville location.

Schedule

• 40 hours per week

Pay

$19.80 - $29.70 per hour

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment; work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front-end technology during the registration process
• Enter and maintain confidential and accurate patient information including insurance, billing, and payment details throughout patient encounter
• Assist billing functions accurately and/or direct to appropriate billing office
• Demonstrate proficiency of emergency codes, appropriate responses, and applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Experience with Medical Records Software preferred
• Front desk practice experience preferred
• Ability to sit for long periods of time and work in a fast-paced office environment
• Ability to bend and lift up to 10 lbs

Benefits

• Paid Time Off programs
• Health and welfare benefits (medical, dental, vision, life, short- and long-term disability)
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits (adoption assistance, paid parental leave)
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay (shift differential, on-call pay, etc.)
• Incentive pay for select positions
• Annual pay increases based on performance

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and employs 155,000 teammates across 69 hospitals and over 1,000 care locations. It is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs and is committed to providing equitable care for all, delivering over $6 billion in annual community benefits.