Patient Services Specialist - Atrium Health Musculoskeletal Institute Sports Medicine FT Days

Department 02370 GCMG Sports Medicine: Randolph – Sports Medicine. Full-time, benefits-eligible position, 40 hours per week.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.

Pay

$19.80 – $29.70 per hour.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrate critical thinking skills and decisive judgment in an often-hectic environment; work cohesively on a team and independently with minimal supervision
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourage patient utilization of front-end technology during the registration process
• Enter and maintain confidential and accurate patient information including insurance, billing, and payment information throughout the patient encounter
• Assist billing functions accurately and/or direct to appropriate billing office
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment

Requirements

Physical Requirements

• Able to sit for long periods and work in a fast-paced office environment
• Able to bend and lift up to 10 lbs

Education, Experience & Certifications

• High School Diploma or GED required
• Computer experience required
• Customer relations experience required
• Experience with Medical Records Software preferred
• Front desk practice experience preferred

Benefits

• Paid Time Off programs
• Health and welfare benefits: medical, dental, vision, life, Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits: adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Eligibility for programs may depend on FTE or status (full-time, part-time, per diem, temporary, etc.); confirm details with a recruiter during the interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, engages in hundreds of clinical trials and research studies with Wake Forest University School of Medicine as its academic core, and is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. The system employs 155,000 teammates across 69 hospitals and over 1,000 care locations, offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs, and provides more than $6 billion in annual community benefits.