Patient Services Specialist- Atrium HEalth Indian Trail Family Medicine

About the role

Exemplify caring and compassionate customer service to create an excellent patient experience. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.

Responsibilities

• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Physical Requirements

• Must be able to sit for long periods of time and work in a fast-paced office environment.
• Should be able to bend and lift up to 10 lbs.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Pay

Base compensation listed within the pay range of $19.80 – $29.70 per hour, based on factors such as qualifications, skills, relevant experience, and/or training.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program