Patient Services Specialist- Atrium Health Prosperity Crossing Family Medicine

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and the ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrate critical thinking skills and decisive judgment in an often‑hectic environment, and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival and/or departure desk activities according to standards and guidelines, ensuring accuracy and an outstanding patient experience.
• Encourage patient utilization of front‑end technology during the registration process.
• Enter and maintain confidential and accurate patient information, including patient insurance, billing, and payment information throughout the patient encounter.
• Assist billing functions accurately and/or direct to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Physical Requirements

Must be able to sit for long periods of time and work in a fast‑paced office environment. Should be able to bend and lift up to 10 lb.

Education, Experience, and Certifications

• High School Diploma or GED (required)
• Computer experience (required)
• Customer relations experience (required)
• Experience with Medical Records Software (preferred)
• Front‑desk practice experience (preferred)