Patient Services Specialist

About the Role

The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

Required Qualifications

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration

Preferred Qualifications

• Some college level course work preferred particularly Medical Terminology or Medical Assistant coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
• Registrar or third party payor experience

Benefits

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Pay

$21.26 - $30.25 per hour. Placement on the wage range is determined based upon relevant job experience and other applicable factors. Additional compensation may be available, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.