Patient Services Specialist

Date posted: 2026-08-24 • Location: Gainesville Cancer Center, 6420 W Newberry Rd, Ste 100, Gainesville, FL 32605

About Us

Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations, FCS utilizes innovative clinical research, cutting-edge technologies, and advanced treatments to provide world-class cancer care. Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients benefit from ground-breaking therapies in a community setting and may participate in national clinical research studies. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States, often leading the nation in initiating research studies and offering ground-breaking new therapies.

At FCS, we believe our people are our strength and invest in them through significant professional opportunities, career advancement, training, and competitive wages. We offer comprehensive benefits packages including tuition reimbursement, 401(k) match, pet insurance, and legal insurance.

About the Role

The Patient Services Specialist (PSS) handles most clerical duties associated with a medical clinic. The role is divided into “stations,” each with distinct duties typically performed by one employee per day. However, all PSS employees are expected to assist coworkers with any front-office task as needed. Employees must learn and perform all duties across all stations, though specific tasks may vary based on office layout and daily assignments. Strong copywriting, editing, and organizational skills are essential, along with the ability to meet time-sensitive priorities and adapt to changing demands. Additional duties and projects may be assigned as needed.

Responsibilities

• Perform all clerical duties associated with medical clinic operations, including station-specific tasks.
• Assist coworkers with any front-office responsibilities, regardless of assigned station.
• Demonstrate strong copywriting and editing skills in daily tasks.
• Manage time-sensitive priorities with attention to detail and flexibility.
• Adapt to changing priorities and multi-site demands in a fast-paced environment.
• Exercise independent judgment and critical thinking in problem-solving and decision-making.
• Handle sensitive and confidential information with professionalism and discretion.
• Communicate effectively with patients, staff, and stakeholders (oral, written, and presentation).
• Maintain strong customer service focus and organizational awareness.
• Manage personal time, stress, and professional development with minimal supervision.

Requirements

• High School Diploma or GED (required).
• Experience in the healthcare field (highly preferred).
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal, communication, and multitasking skills.
• Ability to work effectively with diverse personalities and emotionally charged situations.
• Critical thinking, problem-solving, and organizational skills.
• Emotional intelligence, diplomacy, tact, and conflict management abilities.
• Self-motivation and ability to work independently with limited supervision.
• Fluency in English; second language is an asset but not required.

Schedule

Standard core workdays: Monday to Friday, 8:00 AM – 5:00 PM.

Screenings

• All offers of employment are contingent upon clear results of a thorough background screening.
• As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
• FCS is a drug-free workplace; all new hires will be subject to drug and nicotine testing. Medical marijuana cards are not recognized.