Patient Services Specialist

Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations in our network, FCS utilizes innovative clinical research, cutting-edge technologies, and advanced treatments to provide world-class cancer care. Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients benefit from ground-breaking therapies in a community setting and may participate in national clinical research studies. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

About the role

Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes tasks usually performed by one employee in a typical day. However, every PSS employee is required and expected to assist co-workers in performing all front office duties at all times. All employees hired for this position will be expected to learn and perform all duties of all front office stations. Due to varying office layouts, the person assigned to a specific station may not perform all listed duties daily. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to adapt to changing priorities. Performs other duties and projects as assigned.

Responsibilities

• Perform clerical duties associated with a medical clinic, divided into distinct “stations” with specific tasks.
• Assist co-workers with all front office duties, regardless of assigned station.
• Learn and execute all duties of all front office stations.
• Demonstrate strong copywriting and editing skills.
• Meet time-sensitive priorities with attention to detail.
• Adapt to changing priorities and work in a fast-paced, multi-site environment.
• Handle sensitive and confidential material, sometimes in emotionally charged situations.

Requirements

• High School Diploma or GED required.
• Experience in the healthcare field is highly preferred.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Valid state Driver’s License for travel to satellite offices and offsite meetings; compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy required.
• Ability to travel 26-50%.

Skills

• Analysis & Critical Thinking: Solid problem-solving, decision-making, planning, time management, and organizational skills. Detail-oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness. Ability to work with sensitive and confidential material.
• Communication Skills: Good command of the English language; second language is an asset. Effective oral, written, and presentation skills; active listening and balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality and operational excellence through collaboration and partnerships.
• Self-Management: Effectively manage time, conflicting priorities, stress, and professional development. Self-motivated with the ability to work independently.

Benefits

• Competitive salaries.
• Comprehensive benefits packages, including tuition reimbursement and 401-K match.
• Pet and legal insurance.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM.

Screenings

• All offers of employment are contingent upon clear results of a thorough background screening.
• Required vaccinations, including the influenza vaccine (barring approved exemptions).
• Drug and nicotine testing; medical marijuana cards are not recognized.