Patient Services Specialist
Florida Cancer Specialists & Research Institute · Sun City Center, FL · 1 mo ago
HealthcareFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "WHY JOIN FCS", "A LITTLE BIT ABOUT FCS", "Job Description Summary", "Education Position Qualifications/Requirements", "Previous Experience", "Core Capabilities" (with subcategories), "Computer Skills", "Certifications/Licenses", "Travel", "Remote", "Standard Core Workdays/Hours", "SCREENINGS – Background, drug, and nicotine screens". We must not include boilerplate like EEOC, legal, etc. Also we must not repeat job title as heading. Use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, but remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Click HERE to access the Florida Agency for Healthcare Administration" (likely boilerplate). Also remove "EEOC ..." etc.
We need to decide which sections to include: Only when posting has real, specific content. Avoid filler like "commensurate with experience". We have specifics: "WHY JOIN FCS" includes benefits: competitive salaries, comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. That's benefits. So we can have a Benefits section.
"A LITTLE BIT ABOUT FCS" is about company overview; could be "About the company" but not required heading list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instructions say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can use those headings, but we can also use other headings? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings where appropriate. So we should map content to those headings.
We have:
- About the role: could be Job Description Summary.
- Responsibilities: duties list.
- Requirements: education, experience, certifications, etc.
- Qualifications: maybe core capabilities.
- Skills: computer skills, etc.
- Benefits: from WHY JOIN FCS.
- Pay: not specified (no salary). So we should NOT include Pay section because no specific content.
- Schedule: Standard Core Workdays/Hours given (Monday to Friday 8:00 AM – 5:00 PM). So we can include Schedule.
We also have Travel 26-50% and Remote No. Travel could be part of Schedule? Not exactly. Could be part of Requirements? Might be separate but not in list. Since we should prefer few substantive sections over many thin ones, we could incorporate Travel into Schedule or Requirements? Probably better to include under Schedule as additional info: Travel 26-50%, Remote No.
We must not include filler like "not specified". So we omit Pay.
We need to preserve all substantive information: include details about benefits, company overview, job description summary, duties, education, experience, core capabilities, computer skills, certifications/licenses, travel, schedule, screenings (background, drug, nicotine). Screenings could be part of Requirements? Might be separate but we can include under Requirements as a list.
We must not include EEOC boilerplate etc.
We must not duplicate lines.
Let's extract content:
WHY JOIN FCS:
- At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them.
- In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
- Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
A LITTLE BIT ABOUT FCS:
- Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.
- With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network.
- Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care.
- Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida.
- Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols.
- In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
- Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States.
- Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
- Come join us today!
Job Description Summary:
- Will handle most clerical duties associated with a medical clinic.
- The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day.
- However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times.
- All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.
- Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties.
- Demonstrated strong copywriting and editing skills are essential.
- Requires attention to detail and the ability to consistently meet time-sensitive priorities.
- Must be highly organized with the ability to be flexible, according to changing priorities.
- Performs other duties and projects as assigned.
Education Position Qualifications/Requirements:
- High School Diploma / GED required.
Previous Experience:
- Experience in the healthcare field is highly preferred.
- Attention to detail with strong ability to multitask.
- Excellent interpersonal skills.
- Strong communication skills with a wide variety of personalities.
Core Capabilities (list with subcategories):
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
- Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
- Certifications/Licenses: Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
- Travel 26-50%
- Remote No
- Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.
- SCREENINGS – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
We need to remove EEOC etc.
Now produce HTML.
We'll have sections:
About the role
(Job Description Summary) ->
... maybe also include bullet list? The summary is prose; we can keep as
.
Responsibilities
-> list of duties from Job Description Summary (the bullet points). Could be - ... each duty.
Requirements
-> Education, Previous Experience, Certifications/Licenses, Screenings? Might be separate but we can combine.
But we also have Qualifications (core capabilities) and Skills (computer skills). Could combine into Qualifications and Skills sections.
Let's map:
- About the role: Job Description Summary (prose).
- Responsibilities: list of duties (the bullet points from Job Description Summary).
- Requirements: Education (HS Diploma/GED), Previous Experience (healthcare preferred, attention to detail, multitask, interpersonal, communication), Certifications/Licenses (Driver's License, compliance), Screenings (background, drug, nicotine, vaccinations).
- Qualifications: Core Capabilities (Analysis & Critical Thinking, Interpersonal Effectiveness, Communication Skills, Customer Service & Organizational Awareness, Self-Management, fast-paced multi-site environment).
- Skills: Computer Skills (MS Office proficiency).
- Benefits: from WHY JOIN FCS (competitive salaries, comprehensive benefits packages including tuition reimbursement, 401-K match, pet and legal insurance, professional opportunities, career advancement, training).
- Schedule: Standard Core Workdays/Hours (Monday-Friday 8am-5pm), Travel 26-50%, Remote No.
We should not include Pay.
We need to ensure we don't repeat content. Let's extract each piece precisely.
About the role (Job Description Summary) text:
"Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations. Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities. Performs other duties and projects as assigned."
We'll put that in a .
Responsibilities: we could list the duties as bullet points. But the above already includes many duties; we could break them into list items:
- Handle most clerical duties associated with a medical clinic.
- Learn and perform all duties of all front office stations (stations).
- Assist co-workers in performing every job duty of a PSS at all times.
- Perform station-specific duties as assigned.
- Demonstrate strong copywriting and editing skills.
- Maintain attention to detail and meet time-sensitive priorities.
- Stay highly organized and flexible to changing priorities.
- Perform other duties and projects as assigned.
We need to ensure we don't lose any info: The original also mentions
for prose. We need to preserve all substantive information, but remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Click HERE to access the Florida Agency for Healthcare Administration" (likely boilerplate). Also remove "EEOC ..." etc. We need to decide which sections to include: Only when posting has real, specific content. Avoid filler like "commensurate with experience". We have specifics: "WHY JOIN FCS" includes benefits: competitive salaries, comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. That's benefits. So we can have a Benefits section. "A LITTLE BIT ABOUT FCS" is about company overview; could be "About the company" but not required heading list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instructions say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can use those headings, but we can also use other headings? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings where appropriate. So we should map content to those headings.
We have:
- About the role: could be Job Description Summary.
- Responsibilities: duties list.
- Requirements: education, experience, certifications, etc.
- Qualifications: maybe core capabilities.
- Skills: computer skills, etc.
- Benefits: from WHY JOIN FCS.
- Pay: not specified (no salary). So we should NOT include Pay section because no specific content.
- Schedule: Standard Core Workdays/Hours given (Monday to Friday 8:00 AM – 5:00 PM). So we can include Schedule.
We also have Travel 26-50% and Remote No. Travel could be part of Schedule? Not exactly. Could be part of Requirements? Might be separate but not in list. Since we should prefer few substantive sections over many thin ones, we could incorporate Travel into Schedule or Requirements? Probably better to include under Schedule as additional info: Travel 26-50%, Remote No.
We must not include filler like "not specified". So we omit Pay.
We need to preserve all substantive information: include details about benefits, company overview, job description summary, duties, education, experience, core capabilities, computer skills, certifications/licenses, travel, schedule, screenings (background, drug, nicotine). Screenings could be part of Requirements? Might be separate but we can include under Requirements as a list.
We must not include EEOC boilerplate etc.
We must not duplicate lines.
Let's extract content:
WHY JOIN FCS:
- At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them.
- In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
- Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
A LITTLE BIT ABOUT FCS:
- Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.
- With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network.
- Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care.
- Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida.
- Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols.
- In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
- Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States.
- Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
- Come join us today!
Job Description Summary:
- Will handle most clerical duties associated with a medical clinic.
- The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day.
- However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times.
- All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.
- Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties.
- Demonstrated strong copywriting and editing skills are essential.
- Requires attention to detail and the ability to consistently meet time-sensitive priorities.
- Must be highly organized with the ability to be flexible, according to changing priorities.
- Performs other duties and projects as assigned.
Education Position Qualifications/Requirements:
- High School Diploma / GED required.
Previous Experience:
- Experience in the healthcare field is highly preferred.
- Attention to detail with strong ability to multitask.
- Excellent interpersonal skills.
- Strong communication skills with a wide variety of personalities.
Core Capabilities (list with subcategories):
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
- Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.
- Certifications/Licenses: Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
- Travel 26-50%
- Remote No
- Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.
- SCREENINGS – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
We need to remove EEOC etc.
Now produce HTML.
We'll have sections:
About the role
(Job Description Summary) ->
About the role
(Job Description Summary) ->... maybe also include bullet list? The summary is prose; we can keep as
.
Responsibilities
-> list of duties from Job Description Summary (the bullet points). Could be- ... each duty.
Requirements
-> Education, Previous Experience, Certifications/Licenses, Screenings? Might be separate but we can combine. But we also have Qualifications (core capabilities) and Skills (computer skills). Could combine into Qualifications and Skills sections. Let's map: - About the role: Job Description Summary (prose). - Responsibilities: list of duties (the bullet points from Job Description Summary). - Requirements: Education (HS Diploma/GED), Previous Experience (healthcare preferred, attention to detail, multitask, interpersonal, communication), Certifications/Licenses (Driver's License, compliance), Screenings (background, drug, nicotine, vaccinations). - Qualifications: Core Capabilities (Analysis & Critical Thinking, Interpersonal Effectiveness, Communication Skills, Customer Service & Organizational Awareness, Self-Management, fast-paced multi-site environment). - Skills: Computer Skills (MS Office proficiency). - Benefits: from WHY JOIN FCS (competitive salaries, comprehensive benefits packages including tuition reimbursement, 401-K match, pet and legal insurance, professional opportunities, career advancement, training). - Schedule: Standard Core Workdays/Hours (Monday-Friday 8am-5pm), Travel 26-50%, Remote No. We should not include Pay. We need to ensure we don't repeat content. Let's extract each piece precisely. About the role (Job Description Summary) text: "Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations. Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities. Performs other duties and projects as assigned." We'll put that in a. Responsibilities: we could list the duties as bullet points. But the above already includes many duties; we could break them into list items: - Handle most clerical duties associated with a medical clinic. - Learn and perform all duties of all front office stations (stations). - Assist co-workers in performing every job duty of a PSS at all times. - Perform station-specific duties as assigned. - Demonstrate strong copywriting and editing skills. - Maintain attention to detail and meet time-sensitive priorities. - Stay highly organized and flexible to changing priorities. - Perform other duties and projects as assigned. We need to ensure we don't lose any info: The original also mentions