Patient Services Specialist

Job Summary

The Patient Services Specialist is responsible for the front-end business operations for the assigned clinic including patient registration, verification of patient demographic information, creating and maintaining patient electronic chart. This position answers incoming calls to the clinic and routes as needed, schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system. Obtains necessary demographic information including, but not limited to: name, address, phone number, e-mail address, insurance information. This position regularly interacts with current and potential patients, family members of people receiving services as well as community stakeholders and will require excellent communication and customer service skills. Completes insurance verifications for each patient visit and identifies any patient amounts due at the time service is provided. For uninsured patients, identifies any potential funding source, and identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application. Notifies a clinical team member when registration is completed for services to be completed. Schedules follow up appointments for clinic services as indicated by the clinical team.

Skills/Requirements

• Highschool Diploma or GED is required.
• Bachelor’s Degree in Business or Healthcare is preferred.
• 1- 3 years of experience with insurance verification and/or front desk experience in a medical office setting is preferred but not required of this position.
• Must have knowledge of AHCCCS, insurance, and strong customer service skills.

About the Role

CBI is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. Patient Services Specialist Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona.

Qualifications

• Highschool Diploma or GED is required.
• Bachelor’s Degree in Business or Healthcare is preferred.
• 1- 3 years of experience with insurance verification and/or front desk experience in a medical office setting is preferred but not required of this position.
• Must have knowledge of AHCCCS, insurance, and strong customer service skills.

Benefits

• Generous PTO accrual (5 weeks!)
• Medical, Dental, Vision, Disability, Life, Supplemental plans
• Hospital indemnity/ Critical Illness
• Pet Insurance
• Dependent Care Savings
• Health Care Savings
• 401K with employer match - 100% vested upon enrollment
• Wellness programs
• Tuition Reimbursement and Scholarship Programs
• Incentives

Pay

Very Competitive pay rates

Schedule

Not specified