Patient Services Specialist

Job Summary

Barrow Brain and Spine is a physician-owned specialty practice focusing on neurosurgery and advanced spine care. This globally recognized group also directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves over 21,000 patients annually. We are seeking a Patient Services Specialist to join our team!

Responsibilities

• Prepare front office for daily activities.
• Warmly greet patients, guests, vendors, and visitors.
• Ensure all patient paperwork, demographics, and insurance information are up to date and correct.
• Collections co-pay if necessary and issues receipt.
• Notifies physician office and/or clinic staff of patient arrivals.
• Maintains accurate and timely patient information in Athenaone and Phreesia databases.
• Answers telephones and transfers callers to appropriate staff member.
• Helps create an extraordinary patient experience.

Requirements

• Prior experience in a medical office setting preferred but training provided.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to multitask and prioritize tasks.

Benefits

• Choice of two medical plans – HRA, HDHP/HSA options.
• Dental and Vision plan.
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children.
• Voluntary Critical Illness and Accident coverage.
• Generous Paid Time Off.
• Paid Holidays.
• Next day pay.

Compensation

We offer a comprehensive compensation package including:

• Choice of two medical plans – HRA, HDHP/HSA options.
• Dental and Vision plan.
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children.
• Voluntary Critical Illness and Accident coverage.
• Generous Paid Time Off.
• Paid Holidays.
• Next day pay.