Patient Services Specialist

Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experienceProvide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situationsDemonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervisionManages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experienceEncourages patient utilization of front-end technology during the registration processEnters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing officeDemonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulationsMonitors inventory and stock medications, narcotics, and emergency medications/equipment Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience And Certifications High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.