Patient Services Specialist 2 - Neurology

About Us

Baylor Scott & White Health promotes the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values include:

• Serving faithfully by doing what's right with a joyful heart
• Never settling by constantly striving for better
• Supporting one another and those we serve
• Taking initiative and delivering exceptional experiences

Benefits

Benefits are designed to help you live well at any stage of your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the role

The Patient Services Specialist 2 provides administrative support in a physician's office, clinic, or other healthcare setting, ensuring high-quality, patient-centered care.

Responsibilities

• Assist patients and visitors with check-in, check-out, scheduling, insurance verification, and phone inquiries
• Arrange follow-up visits and referral appointments
• Register patients by collecting and verifying insurance information
• Verify and update patient demographics in the computer system
• Direct patients to appropriate waiting areas
• Accept payments for services and post payments using appropriate codes
• Generate daily payment reports and verify cash drawer accuracy
• Provide accurate patient, medical, financial, or procedural information to patients or approved entities
• Discuss financial arrangements with patients as requested
• Respond to routine escalated inquiries about services, hours of operation, etc.
• Handle patient complaints appropriately
• Assist with medical records duties, including pulling charts, retrieving records, and filing
• Copy medical records for patient transfers and referrals as requested
• Train, mentor, and support junior staff as requested

Requirements

• High school diploma or GED equivalent
• 1 year of experience

Qualifications

• Excellent listening, social, and communication skills, both oral and written
• Professional and respectful telephone etiquette
• Ability to adjust communication style for different audiences
• Caring, upbeat, optimistic, articulate, gracious, and tactful demeanor
• Knowledge of patient registration procedures and documentation
• Knowledge of medical insurance claims procedures and documentation
• Thorough knowledge of the out-of-network process
• Skilled in using personal computers and related software applications
• Skilled in preparing and maintaining patient records
• Ability to review unpaid third-party claims and delinquent accounts to resolve follow-up actions
• Ability to mentor and train staff

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.