Patient Services Specialist 2 - Family Medicine

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully, striving for better, supporting one another, and making an impact.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level.

About the Role

The Patient Services Specialist 2 provides administrative support in a physician's office, clinic, or other healthcare setting, ensuring high-quality, patient-centered care. This role includes patient relations, check-in/check-out, scheduling, insurance verification, and phone support. May also assist in training and mentoring junior staff.

Responsibilities

• Assists patients and visitors with check-in, check-out, scheduling, insurance verification, and phone inquiries.
• Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information; updates patient demographics in the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for services, posts payments, enters charges using appropriate codes, and generates daily payment reports.
• Verifies cash drawer against reports.
• Provides accurate patient, medical, financial, or procedural information to patients or approved entities; discusses financial arrangements as requested.
• Responds to routine escalated inquiries about services, hours of operation, etc., and ensures patient complaints are handled appropriately.
• Assists with medical records duties, including pulling charts for appointments, prescription refills, and other requests; retrieves, transports, sorts, and files medical records.
• Copies medical records for patient transfers and referrals as requested.
• Helps train, mentor, and support junior staff.

Requirements

• High school diploma or GED equivalent.
• 1 year of relevant experience.
• Excellent listening, social, and communication skills (oral and written).
• Professional and respectful telephone etiquette; ability to adjust communication style for different audiences.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation, including thorough understanding of the Out of Network process.
• Proficiency in personal computers and related software applications.
• Experience preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts to resolve follow-up actions for payment.
• Ability to mentor and train staff.
• Experience in a healthcare setting is preferred.

Skills

• Caring, delicate, upbeat, optimistic, articulate, gracious, and tactful demeanor.