Patient Services Representative - Viverant Physical Therapy
About the Client
The organization operates within the healthcare sector, focusing on physical therapy services. It is part of a larger group of local medical practices owned and led by physicians, aiming to provide patients with greater control over their healthcare. The program addresses challenges in patient care coordination and access to specialized therapy services, supporting patient health and recovery through integrated clinical practice.
About the Opportunity
The PATIENT SERVICES REPRESENTATIVE is responsible for managing patient registration, check-in, and providing clinical support. This role ensures smooth patient flow and accurate administrative processing, contributing to efficient clinic operations and supporting the healthcare team in delivering quality care.
Responsibilities
- Greet and register patients, collect payments, insurance details, and photo IDs
- Verify and document insurance information per current practices
- Schedule new and existing patients accurately and promptly
- Communicate appointment, referral, and copayment information to patients
- Prepare and manage patient charts
- Maintain knowledge of healthcare plan requirements and networks
- Communicate with patients, families, and staff in a timely manner
- Assist with non-billable patient services and pre-therapy exercises
- Guide patients through therapist-directed education or interventions
- Assist in creating literature for therapy and sports programs
- Collaborate with sports medicine teams on established programs
- Coordinate and train volunteer technicians
- Clean and stock clinical and therapy spaces
- Lead or assist with fitness classes if qualified
- Set up weights and equipment for client sessions
- Assist with check-in for fitness classes
- Coordinate equipment repairs
- Assist with patient transport within the clinic
- Perform additional duties as assigned
Requirements
- High school diploma or equivalent
- Proficiency in Microsoft Word, Outlook, and Excel
- Customer service experience required
- Administrative or medical office experience preferred
- Preference for candidates pursuing graduate studies in physical or occupational therapy or athletic training
- Minimum of 100 hours related experience
Pay
Actual starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is offered with a 12-month commitment; internal applicants are not eligible.
Benefits
- Eligibility for Medical (with Maternity Bundle), Dental, and Vision insurance for employees working 30+ hours weekly
- Tuition reimbursement available
- 401(k) with profit sharing available to all employees
- Access to employee assistance programs, fitness subsidies, car rental discounts, and insurance savings programs