Patient Services Representative - University OB/GYN - Magee Womens Hospital

Location: UPMC Magee Women's Hospital - 300 Halket St., Pittsburgh, PA 15213. This position may be required to work at community-based offices to support staffing needs, as needed.

About the role

Our University OB/GYN team is a large, collaborative women's health practice. Community, urban, and employee engagement opportunities are integral to our expanding academic practice and evolving structural model. We actively support career pathway growth for Patient Service Representatives (PSRs), encouraging development within both clinical and administrative domains. Opportunities are aligned with individual experience, performance, and the scope of practice responsibilities to foster ongoing professional advancement.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through use of self-arrival technology or check-in at the desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients to resources to schedule ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office including scanning of medical records and faxing.
• Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal.
• Perform other duties as assigned.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, office equipment, and proficient typing skills are preferred.
• Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Act 34 clearance required.

Schedule

Monday through Friday, daylight hours. No evenings, weekends, or holidays.

Benefits

• A career path that provides experience to be successful in the position you want now and in the future.
• Health and welfare benefits including medical, vision, dental, life, and disability insurance, and an exceptional retirement program.
• Work-life balance programs such as PTO, wellness programs, and paid parental leave.

Pay

Competitive pay including base pay, merit, and premium pay.