Patient Services Representative - Surgery Center

About Us

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community. Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we're still growing!

About the Role

You will be the first and last employee our patients interact with during their time at ROC. You can make patients feel less nervous or scared or brighten a patient's day by giving them a warm welcome. Your attention to detail will ensure the correct information is provided to the clinical team and the correct billing is handled for the patient. You are essential to facilitating a great patient experience.

Responsibilities

• Check-in/check-out patients and schedule follow-up appointments
• Accurately enter patient demographic information in electronic medical records
• Scan photo IDs and insurance cards and verify insurances
• Collect applicable co-pays and ensure billing information is updated
• Balance money drawers at the end of the day
• Maintain calm and efficient patient flow through the clinics

Requirements

• High School Diploma
• Knowledge of customer service principles and practices
• Experience using computer systems and applications, including entering data and typing

Preferred Qualifications

• One year of experience performing reception duties

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

• Full-time benefits include:
  • Medical, dental, and vision insurance
  • Discounted orthopedic care at ROC
  • Paid time off and holiday pay
  • Extended sick leave
  • 401(k) plan contributions with no match required
  • EAP, disability, and life insurance
  • Health and fitness program
  • Coffee shop onsite (main location)
• Dependent on position:
  • Continuing education funds / certification reimbursement
  • Relocation assistance (for eligible roles)
  • Productivity bonuses or incentive compensation (for eligible roles)
  • Student loan repayment (for eligible roles)