Patient Services Representative - Southwest Behavioral Health

About the Role

As a Patient Service Representative, you will be the first person who greets our patients with a smile, check in patients for their appointments and schedule any needed follow-up appointments, answer calls to schedule appointments, answer questions about our services and hours, and call patients to schedule future and same-day appointments.

Responsibilities

• Provide friendly, courteous, professional, and informative service to patients seeking to schedule appointments, requiring referrals, or needing other information or services
• Provide a caring and compassionate environment to patients and ensure an Exceptional Experience to Everyone Every Time
• Participate in smooth front office operation
• Meet Time of Service Collections goals
• Conduct Pre-Visit verification and confirmation
• Perform end-of-day reconciliation
• Demonstrate proficiency with EHR programs and procedures as they relate to responsibilities
• Maintain focus and ability to multitask throughout the day

Requirements

• Minimum of a High School Diploma or GED
• 6+ months of customer service experience in a fast-paced environment (preferred)
• Healthcare experience (preferred)
• Must be proficient with EHR programs and procedures
• Must be focused and able to multitask

Work Locations

Bradenton, FL