Patient Services Representative (PSR) - Integrated

About the role

The Patient Service Representative (PSR) works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Health Center” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.

Responsibilities

• Serves as the “Face of the Health Center” in customer service
• Makes appointments
• Checks patients in and out
• Collections co-payments, sliding fees, and outstanding balances
• Assists patients with insurance and payment responsibilities
• Answers phones
• Directs inquiries as assigned

Qualifications

• Has a degree or certification in office studies, business administration, or related field
• Relevant experience in the field may be substituted for degree requirement
• Excellent interpersonal and verbal communication skills
• Knowledgeable in medical and dental terminology
• Skilled with typing and computers and computer applications
• Gives attention to detail and possesses problem resolution skills
• Positive attitude and high energy
• Quick learner
• Adaptable to change
• Resourceful and proactive when identifying and resolving problems

Benefits

• Group health/dental/vision
• Agency funded voluntary life insurance
• 403b Retirement Plan available upon hire
• Generous vacation and sick time (start accrual immediately upon hire!)